Cancellation Details
Change your reservation
Changes cannot be made after the reservation is completed.
If you wish to change your reservation, please cancel your existing reservation and make a new reservation.
Cancel reservation
To cancel your reservation, please do so using the reservation information email you received after purchasing your e-ticket .
However, if you made a reservation by a method other than online booking, you cannot cancel using the reservation information emailed to you after purchasing the e-ticket . Please contact us via Contact us .
Please note that we will only accept cancellations up until the start time of the e-ticket you have reserved, and cancellations after that will not be accepted.
Cancellation Fee
The cancellation fees are as follows:
・If you cancel after the viewing start time has passed or cancel without permission: 100% of the e-ticket price
For cancellations other than those mentioned above, no cancellation fee will be charged.
Refund Policy
In addition to reservation cancellations due to the above reasons, if the museum is temporarily closed due to force majeure such as infectious diseases or natural disasters, or other reasons related to our museum's circumstances, we will refund the full e-ticket price to customers.
The refund date will vary depending on the cut-off date and payment date of the credit card company used when purchasing the e-ticket.
More details will be provided to those making reservations via email or phone.